Return Policy
At Team Excellence, we want you to love every item you receive.
If something isn’t quite right, we’re here to help make it easy for you.
How long do I have to return an item?
You have 30 days from the date of purchase to request a return or exchange.
If more than 30 days have passed, unfortunately, we are unable to offer a refund or replacement.
What items are eligible for return?
To be eligible for a return, your item must be:
Unworn and unused
In its original packaging
Free from any damage, stains, or cleaning traces
We want every piece to be perfect for the next customer too!
What do I need to provide?
Please include your order number or proof of purchase when returning your item.
This helps us quickly locate your order and process your request.
Where should I send my return?
Please do not send items back to the manufacturer.
All returns should be sent directly to our return address.
(We will provide the detailed return instructions once you contact us.)
Are there any items that cannot be refunded?
Sale or promotional items are non-refundable.
Partial refunds may apply for returns requested after 30 days (if accepted).
How do refunds work?
Once we receive and inspect your returned item, we’ll email you to confirm the status of your refund.
If approved, your refund will be processed back to your original payment method within a few business days.
Haven’t received your refund yet?
If your refund seems delayed:
Double-check your bank account.
Contact your credit card company (it may take time to post).
Then, reach out to your bank for further updates.
Still no luck? Feel free to email us at [email protected] — we’ll be happy to assist!
Need an exchange instead?
We’re happy to replace any item that arrives defective or damaged.
Please reach out to [email protected] with your order details and a photo of the issue.
Who covers return shipping?
Return shipping costs are the responsibility of the customer.
If your return is approved, we will deduct the shipping cost from your refund.
For returns valued over $75, we recommend using a trackable shipping service for added peace of mind.
How long does it take for replacement items to arrive?
Delivery time for replacements depends on your location.
We’ll share tracking information once your new item is on its way!